Terms & Conditions — qe77 Online Casino and Betting Platform

By accessing the qe77 website or any associated mobile interface, creating a player account, making a deposit, placing a bet, or claiming a promotional offer, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety. These Terms apply to all users of the qe77 platform without exception.

Your continued use of the qe77 platform following the publication of any amendment to these Terms shall constitute your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. qe77 recommends bookmarking this page and checking it before placing any wager or making any transaction.

These Terms are supplemented by additional documents including but not limited to the qe77 Privacy Policy, Responsible Gaming Policy, and the specific bonus terms published alongside each individual promotion. In the event of any conflict between these Terms and a specific bonus term, the specific bonus term shall prevail with respect to that promotion only.

Use of the qe77 platform is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and at all times during the use of the platform:

• You are at least 21 years of age. qe77 enforces a minimum age of 21 (twenty-one) years for all registered players.
• You are accessing the platform voluntarily and of your own free will for personal, non-commercial entertainment purposes.
• You are not subject to any self-exclusion order, either voluntarily submitted through qe77's responsible gaming tools or imposed by any external authority.
• You are not acting on behalf of any third party, business, or organisation in registering or using a player account.
• You have not previously had a qe77 account closed or suspended for breach of these Terms.

qe77 does not permit persons under the age of 21 to register, deposit, or wager under any circumstances. Any account found to belong to an underage player will be closed immediately. All deposits made to that account may be returned at qe77's discretion, but any winnings generated will be voided. qe77 takes its responsibilities around underage gambling seriously and cooperates fully with any lawful investigation into underage access.

To access real-money betting and gaming features on the qe77 platform, you must complete the registration process and create a single player account. The following rules govern the registration and maintenance of your qe77 account:

• Each player is permitted to hold exactly one (1) active account at any time. Multiple accounts held by the same individual, whether using different names, email addresses, mobile numbers, payment methods, or device identifiers, constitute a violation of these Terms.
• You must provide accurate, complete, and up-to-date information during registration. This includes your full legal name, date of birth, mobile phone number, and preferred payment method details.
• You are responsible for maintaining the accuracy of your account information. Any change in personal details must be reported to qe77 support promptly.
• You must not share your account credentials (username and password) with any other person. You are solely responsible for all activity that occurs under your account.
• qe77 reserves the right to refuse registration to any applicant without providing a reason.

Identity verification (KYC — Know Your Customer) may be required before a player is permitted to make their first withdrawal or at any point during the account lifecycle at qe77's sole discretion. KYC documents typically include a government-issued photo ID (NID or passport), proof of address (utility bill or bank statement dated within 90 days), and proof of payment method ownership. qe77 is committed to processing KYC submissions promptly, typically within two (2) business days of receiving complete documentation.

qe77 supports a range of payment methods designed specifically for Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and international card payments via Visa and Mastercard. All account balances are denominated in Bangladeshi Taka (BDT, ৳).

Deposits: The minimum deposit on qe77 is ৳500. Deposits are credited to your account balance promptly following confirmation from the relevant payment provider. qe77 does not charge any fee on deposits. Deposits may only be made from payment methods registered in your own name — third-party deposits are not permitted.

Withdrawals: The minimum withdrawal amount is ৳500. Withdrawal requests are subject to identity verification and may be delayed if KYC documentation has not been completed. qe77 aims to process approved withdrawal requests within one (1) to three (3) business days, depending on the payment method selected. Processing times may vary for first-time withdrawals pending verification review.

• Withdrawals must be made to a payment method registered in your own name. qe77 will not process withdrawals to third-party accounts under any circumstances.
• qe77 reserves the right to conduct enhanced due diligence on any withdrawal request that triggers internal risk thresholds, including but not limited to unusual betting patterns or large single-transaction withdrawals.
• Funds deposited for the purpose of meeting wagering requirements on an active bonus cannot be withdrawn until the wagering requirement has been satisfied, unless the player has explicitly opted out of the bonus prior to meeting the threshold.
• In cases where qe77 suspects fraudulent activity or a breach of these Terms, withdrawal processing may be suspended pending investigation. The player will be notified of any such hold via their registered contact details.

qe77 offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to the specific terms published alongside each individual promotion and to the general bonus policy set out in this clause. In the event of any conflict, the specific promotion terms take precedence.

• Bonuses are available to eligible registered players only. qe77 reserves the right to restrict any bonus to players who meet specified criteria at the time of the offer.
• All bonus funds are subject to wagering requirements. Wagering requirements specify the number of times the bonus amount (or in some cases, the bonus plus deposit amount) must be wagered before a withdrawal of bonus-derived winnings can be requested.
• Wagering requirements must be met within the validity period specified for each bonus. Bonus funds that expire before the wagering requirement is met will be forfeited without compensation.
• Each player is entitled to claim each promotional offer once only, unless the promotion is explicitly marked as recurring or repeatable.
• qe77 reserves the right to withdraw, amend, or cancel any bonus or promotional offer at any time. Players who have already opted into a promotion will be notified of any material change.
• Bonus abuse — including but not limited to creating multiple accounts to claim a welcome bonus more than once, exploiting software errors, or engaging in matched or arbitrage betting with bonus funds — will result in forfeiture of all bonus funds and may result in permanent account closure.

Welcome bonuses and deposit match offers are available to new players only. Existing players who attempt to claim a new player offer by registering a duplicate account will have all associated accounts closed and all balances forfeited in accordance with the duplicate account policy set out in Clause 3.

The following general rules apply to all betting and gaming activity on the qe77 platform, across sports betting, live casino, slots, and all other game categories:

• All bets are final once confirmed by the platform. qe77 does not accept requests to void or modify a bet after it has been placed and accepted, except where a clear technical error on the part of qe77 is demonstrated.
• In the event of a technical failure or service interruption during a game round or betting event, qe77 will apply the outcome recorded by the game server at the point of failure. Where no outcome can be verified, the affected bet or game round will be voided and the stake returned to the player's account.
• Odds on sports betting markets may change at any time prior to bet acceptance. The odds displayed at the time of bet confirmation are the odds that apply to that bet. qe77 is not liable for odds changes between a player viewing a market and the moment of bet submission.
• All casino games use certified random number generators (RNG) or, in the case of live dealer games, physical dealing processes streamed in real time from licensed studios. qe77 does not manipulate game outcomes.
• qe77 reserves the right to void any bet or game result that is the product of a manifestly obvious error in odds, game configuration, or payout calculation, including but not limited to pricing errors, software bugs, or human input mistakes. In such cases, the voided stake will be returned to the player's account.

Specific rules governing individual sports betting markets (including cricket BPL and IPL markets), live casino game variants, and slot machine mechanics are published in the respective game and market help sections within the qe77 platform. Players are advised to familiarise themselves with the rules applicable to each product before placing any wager.

The following conduct is strictly prohibited on the qe77 platform. Any player found to have engaged in prohibited conduct will have their account suspended or permanently closed, may have winnings voided, and may be reported to relevant authorities where the conduct constitutes a criminal offence:

• Registering more than one account, whether under the same or different personal details.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets, interact with games, or manipulate platform systems.
• Colluding with other players to gain an unfair advantage in any poker, live casino, or sports betting context.
• Exploiting software errors, glitches, or calculation bugs to generate winnings that would not be possible under correct platform operation.
• Engaging in any form of match fixing, spot fixing, or insider betting in connection with any sporting event offered on the qe77 platform.
• Using the qe77 platform for any money laundering, terrorist financing, or other financially criminal purpose.
• Attempting to transfer funds between player accounts outside of officially sanctioned qe77 mechanisms.
• Accessing the platform from any jurisdiction where online gambling is expressly prohibited under local law, where the player is aware of that prohibition.

qe77 is committed to promoting a safe, responsible, and sustainable gambling environment. We provide a suite of responsible gaming tools that are accessible from within every player account at no cost. Players are encouraged to use these tools proactively to maintain control over their gambling activity.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account. Limit reductions take effect immediately. Increases to deposit limits are subject to a 72-hour cooling-off period.
• Session Time Reminders: Players may configure session reminders that notify them of how long they have been actively logged in, prompting them to take a break.
• Reality Checks: At configurable intervals, a notification will appear on screen summarising net wins/losses for the current session.
• Self-Exclusion: Players who feel that gambling is negatively affecting their life may request a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

Players who are concerned about their gambling behaviour or that of someone they know are encouraged to contact our 24/7 support team directly via live chat or at [email protected]. qe77 also encourages players to seek independent support from qualified counselling services.

All use of the qe77 platform is restricted to persons aged 21 and above. 21+ Only. Please gamble responsibly.

All content on the qe77 platform, including but not limited to the qe77 brand name, logo, website design, layout, graphics, software, game content, text, images, and promotional materials, is the exclusive intellectual property of qe77 or its licensed content providers. All rights are reserved.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the qe77 platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not extend to any reproduction, redistribution, modification, public display, or commercial exploitation of any qe77 content.

• You may not copy, scrape, frame, mirror, or republish any portion of the qe77 website without prior written consent from qe77.
• You may not use any qe77 trademark, logo, or brand asset in any context — online or offline — without explicit written authorisation.
• Game content streamed from third-party studio providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, or Spribe) is subject to those studios' own intellectual property rights. qe77 makes no claim over third-party studio content beyond its right to distribute that content under applicable licensing agreements.

To the fullest extent permitted by applicable law, qe77 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the qe77 platform, including but not limited to:

• Loss of profits, winnings, or anticipated revenue arising from technical failures, service interruptions, or erroneous odds.
• Loss of data, account information, or transaction records caused by events beyond qe77's reasonable control.
• Financial losses resulting from unauthorised account access where the player failed to maintain adequate credential security.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers including bKash, Nagad, Rocket, Visa, or Mastercard.
• Decisions made by the player in reliance on information displayed on the platform, including odds, statistics, game histories, or promotional communications.

qe77's total aggregate liability to any individual player in connection with any single incident or series of related incidents shall not exceed the total amount deposited by that player in the twelve (12) months immediately preceding the relevant incident. Nothing in these Terms shall limit or exclude qe77's liability for fraud, death, or personal injury caused by qe77's negligence, or any other liability that cannot be excluded by law.

qe77 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms and forms part of the binding agreement between qe77 and each registered player. By accepting these Terms, you also accept the qe77 Privacy Policy.

qe77 collects personal data for the purposes of account management, identity verification, fraud prevention, regulatory compliance, customer support, and the delivery of personalised promotional communications where you have opted in to receive them. Personal data is not sold to third parties. Data may be shared with payment processors, KYC verification providers, and regulatory bodies where legally required.

You have the right to request access to, correction of, or deletion of your personal data held by qe77, subject to our legal obligations to retain certain records for compliance purposes. Data requests may be submitted to [email protected]. For full details of how your data is handled, please review the qe77 Privacy Policy.

qe77 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Notice of material changes will be communicated to registered players via the email address or mobile number associated with their account, or through a prominent notice on the qe77 website, at least seven (7) days prior to the effective date of the change where reasonably practicable.

Your continued use of the qe77 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any change, you must stop using the platform and may request account closure by contacting support prior to the effective date of the change. Closing your account does not affect any rights or obligations that accrued prior to closure.

Minor amendments that do not materially affect player rights — such as corrections of typographical errors, clarifications of existing provisions, or formatting changes — may be made without advance notice, but will always be reflected in the published version of these Terms on the qe77 website.

These Terms & Conditions, and all disputes arising from or in connection with them, shall be interpreted and governed in accordance with the general principles of applicable law. qe77 operates as an online platform and serves users in Bangladesh. Players are responsible for ensuring that their use of the platform complies with the laws applicable in their jurisdiction.

qe77 makes no representation that the platform is lawful or available in any particular jurisdiction outside of those where qe77 actively operates. Players who access the platform from jurisdictions where online gambling is restricted or prohibited do so at their own risk and remain solely responsible for compliance with local law.

Any dispute between a player and qe77 that cannot be resolved through direct communication with our support team shall be subject to binding arbitration conducted in English. The arbitration shall be conducted by a mutually agreed arbitrator and the decision of the arbitrator shall be final and binding on both parties.

qe77 operates a formal complaints procedure for any player who wishes to raise a dispute or concern regarding their account, a transaction, a game result, or these Terms. All complaints will be acknowledged within 24 hours and resolved within five (5) business days where the matter is within qe77's direct control.

To submit a complaint or reach qe77 customer support, please use the following contact channels:

• Email: [email protected] — for formal complaints, KYC queries, and account matters requiring documented correspondence.
• Live Chat: Available 24/7 directly within the qe77 platform — for immediate assistance with account access, deposits, withdrawals, and general queries.
• WhatsApp: +880 1700-000000 — for quick queries and real-time support during Bangladesh Standard Time (UTC+6) operating hours.

When submitting a formal complaint, please include your registered account username, a clear description of the issue, the date and time the issue occurred, and any supporting evidence such as transaction IDs or screenshots. This information helps our team resolve complaints efficiently and accurately.