Privacy Policy — How qe77 Collects, Uses, and Protects Your Data

This Privacy Policy applies to all personal data processed by qe77 in connection with the operation of its online betting and casino platform, including the qe77 website at https://qe77.io and any associated mobile interfaces or applications. It covers all data collected from registered players, guest visitors, and any individual who contacts qe77 via any communication channel including live chat, email, or WhatsApp.

This Privacy Policy should be read in conjunction with the qe77 Terms & Conditions, Responsible Gaming Policy, and any specific terms published alongside individual promotions or product features. Together, these documents form the complete contractual and regulatory framework governing the relationship between qe77 and its players.

qe77 is committed to handling personal data with transparency, care, and strict adherence to applicable data protection principles. This policy is written in plain English so that every player — regardless of technical background — can clearly understand what data we hold and why.

For the purposes of this Privacy Policy, qe77 acts as the data controller in respect of all personal data collected from players and visitors of the qe77 platform. As data controller, qe77 determines the purposes and means by which personal data is processed.

If you have any questions about how qe77 processes your personal data, or if you wish to exercise any of your data rights as described in Section 11 of this policy, you may contact our designated data privacy point of contact using the details provided in Section 16.

qe77 collects the following categories of personal data, depending on the nature of your interaction with the platform. We collect only what is necessary for the specified purpose.

qe77 collects personal data through the following channels and mechanisms:

• Direct submission: Information you provide when creating your qe77 account, completing your player profile, submitting KYC documents, making a deposit or withdrawal, claiming a bonus, or contacting our support team via any channel.
• Automated collection: Technical data collected automatically by our servers and analytics systems each time you access the qe77 platform, including your IP address, browser fingerprint, device identifiers, and session activity logs.
• Cookies and tracking technologies: Small text files and similar tracking mechanisms placed on your device when you visit the qe77 website. See Section 10 for full details on cookie use.
• Third-party payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners when you make a deposit or withdrawal through our platform.
• Identity verification providers: Results and flags returned by third-party KYC and AML screening services used to verify player identity and comply with anti-money laundering obligations.
• Game platform providers: Aggregated gameplay data returned from third-party game studios (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) in connection with games you play on the qe77 platform.

qe77 processes personal data for the following clearly defined purposes. We do not use your data for any purpose not listed here without your prior consent.

• Account management: Creating, maintaining, and closing your player account, verifying your identity, and communicating essential account information.
• Service delivery: Processing deposits and withdrawals, crediting winnings, resolving disputes, and enabling access to games and betting markets on the qe77 platform.
• Regulatory compliance: Meeting our obligations under applicable anti-money laundering (AML) requirements, including know-your-customer (KYC) verification and suspicious transaction reporting.
• Fraud prevention and security: Detecting and preventing fraudulent account activity, multi-accounting, payment fraud, bonus abuse, and unauthorised access attempts.
• Responsible gaming: Monitoring betting behaviour to identify players who may be exhibiting signs of problem gambling and proactively offering access to responsible gaming tools including deposit limits, session reminders, and self-exclusion.
• Customer support: Responding to queries, complaints, and requests submitted via live chat, email, or WhatsApp. Maintaining support interaction records to ensure consistency and quality.
• Platform improvement: Analysing aggregated usage data to improve the qe77 platform, fix technical issues, and develop new features that serve Bangladeshi players better.
• Marketing and promotions: Sending promotional communications, bonus offers, and platform news to players who have opted in to receive marketing messages. Players may opt out at any time — see Section 13.

qe77 processes your personal data on one or more of the following legal bases, depending on the category of data and the processing purpose:

• Contractual necessity: Processing required to perform our contract with you as a registered qe77 player — including account creation, transaction processing, game access, and support.
• Legal obligation: Processing necessary to comply with applicable legal requirements, including AML/KYC obligations, record-keeping mandates, and lawful authority requests.
• Legitimate interests: Processing for purposes of fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics — where these interests are not overridden by your own privacy rights.
• Consent: Processing for direct marketing communications, where you have explicitly opted in at registration or through your account settings. You may withdraw this consent at any time.

qe77 does not sell personal data to third parties under any circumstances. We share personal data with carefully selected third-party service providers only to the extent necessary for delivering our services or meeting our legal obligations. All third-party data processors are bound by contractual data protection obligations consistent with this Privacy Policy.

Categories of third parties with whom qe77 may share your personal data include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your deposits and withdrawals. These providers receive only the transaction data necessary to execute the relevant payment.
• KYC and AML screening providers: Third-party identity verification and sanctions screening services used to comply with our know-your-customer and anti-money laundering obligations. These providers verify documents and screen against regulatory watchlists on our behalf.
• Game studio providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and other licensed game studios — who may process player session data in connection with the delivery of their game products on the qe77 platform.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who process technical and operational data as part of maintaining the qe77 platform.
• Customer support platforms: Live chat and CRM technology providers used to manage support interactions, with strict data access controls in place.
• Regulatory and law enforcement authorities: Where qe77 is legally required to disclose personal data to a government authority, law enforcement agency, or court of competent jurisdiction, we will comply with that obligation. We will notify the affected player where legally permitted to do so.

qe77 may transfer personal data to service providers or infrastructure partners located outside of Bangladesh. Where such transfers occur, qe77 takes appropriate steps to ensure that your personal data receives a level of protection equivalent to the standards described in this Privacy Policy.

Safeguards applied to international data transfers may include:

• Contractual data protection clauses incorporated into agreements with all international data processors, requiring them to handle your personal data to at least the same standard applied by qe77.
• Transfer only to jurisdictions or providers where adequate data protection standards have been independently assessed and confirmed.
• Data minimisation in the data shared internationally — only the minimum data necessary for the specific international processing task is transferred.

If you would like more information about the specific safeguards applied to any particular international transfer of your data, please contact us at [email protected] with the subject line "International Transfer Query".

qe77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal, regulatory, and compliance retention requirements. The following general retention periods apply:

On expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an individual player. Anonymised aggregated data may be retained indefinitely for statistical and analytical purposes without impacting player privacy.

The qe77 website uses cookies and similar tracking technologies to deliver a functional, secure, and personalised user experience. A cookie is a small text file placed on your device when you visit a website. Cookies cannot execute code or install software on your device.

qe77 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the basic functioning of the qe77 platform. They include session authentication tokens, security tokens, and load-balancing identifiers. These cookies cannot be disabled without impairing core platform functionality.
• Functional cookies: These cookies remember your preferences such as language settings, display configurations, and last-visited game categories, allowing us to personalise your experience on return visits.
• Analytics cookies: These cookies collect aggregated, anonymised data about how visitors navigate and use the qe77 platform. This information helps us identify areas for improvement. No individual player is identifiable from analytics cookie data.
• Security cookies: These cookies assist our fraud prevention and account security systems, helping us detect abnormal login patterns, suspicious device changes, and potential account compromise attempts.

As a qe77 player, you have the following rights in relation to your personal data. qe77 is committed to honouring all valid data rights requests promptly and free of charge.

• Right of Access: You may request a copy of all personal data that qe77 holds about you. We will provide this in a structured, commonly used, machine-readable format within five (5) business days of confirming your identity.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your qe77 account. For most data fields, you can make corrections directly within your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data. Note that this right is subject to our legal obligations to retain certain categories of data (see Section 9). We will delete all data that we are not legally required to retain.
• Right to Restriction: You may request that qe77 restrict processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You may request that qe77 provide your personal data in a portable format so that it can be transferred to another service provider of your choice.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes. We will review your objection and respond with our determination.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting prior processing already carried out.

To exercise any of the above rights, submit your request to [email protected] with the subject line "Data Rights Request". We may ask you to verify your identity before processing the request to protect against unauthorised access to your data by third parties.

The qe77 platform is strictly intended for adults aged 21 (twenty-one) years and above. qe77 does not knowingly collect, process, or retain any personal data belonging to persons under the age of 21. If we become aware that personal data has been submitted by an underage individual during the registration process, we will immediately suspend the relevant account, delete the data collected, and refuse any transactions associated with that account.

Parents and guardians who believe that a minor may have registered on the qe77 platform or submitted personal data to qe77 should contact us immediately at [email protected]. We treat all such reports with the highest priority and will investigate and resolve them within 24 hours of receipt.

qe77 may send promotional communications — including bonus offers, new game announcements, tournament invitations, and seasonal promotions — to players who have opted in to receive marketing messages at registration or through their account settings. All marketing communications are sent in English.

Marketing channels used by qe77 may include:

• Email newsletters to your registered email address
• SMS notifications to your registered mobile number
• In-platform notifications visible when you are logged into your qe77 account

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link included in every marketing email
• Updating your communication preferences in your qe77 account settings
• Contacting our support team at [email protected] with the subject line "Marketing Opt-Out"

Please allow up to 48 hours for opt-out requests to take full effect across all channels. Opting out of marketing communications does not affect your receipt of essential transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts.

qe77 applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• SSL/TLS encryption: All data transmitted between your device and the qe77 platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar confirming the secure connection.
• Data encryption at rest: Sensitive personal data stored on qe77 servers — including financial data and identity documents — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within qe77's internal systems is restricted on a strict need-to-know basis. Only staff members who require access to specific data categories in order to perform their role are granted that access.
• Two-factor authentication: qe77 supports and encourages the use of two-factor authentication (2FA) on player accounts to protect against unauthorised login attempts.
• Regular security audits: qe77 conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities in our platform and data handling processes.
• Incident response: In the event of a confirmed data security incident affecting player data, qe77 has a formal incident response procedure. Affected players will be notified without undue delay where the incident poses a risk to their rights and freedoms.
• Staff training: All qe77 staff who handle personal data receive regular training on data protection obligations, security best practices, and the requirements of this Privacy Policy.

qe77 reserves the right to update or revise this Privacy Policy at any time. Updates may be made to reflect changes in applicable law, new data processing activities, changes to third-party service providers, or improvements to our privacy practices.

When material changes are made to this Privacy Policy, qe77 will notify registered players by:

• Posting a prominent notice on the qe77 platform at least seven (7) days before the updated policy takes effect
• Sending an email notification to your registered email address summarising the key changes
• Updating the "Effective Date" and "Last Reviewed" dates shown at the top of this page and in the hero section

Your continued use of the qe77 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and contact us to request account closure and deletion of your personal data.

We encourage you to review this Privacy Policy periodically so that you are always aware of how qe77 handles your personal information. The most current version of this policy is always available at https://qe77.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qe77 handles your personal data, please do not hesitate to get in touch. Our data privacy team is available around the clock to assist you.